Human Factors Study of Business Performance of Hospital Services

This study is aimed at determining the effect of managerial human factors on business performance of hospital services. For this purpose a neural networks-based model is employed. A checklist tool for evaluation of human factors from management viewpoint was applied. It consists of input checklist items like role of hospital top management, employee relations, process management and data collection; and an output checklist item measuring the business performance related to financial and non-financial hospital performance. By the checklist tool data from 70 top managers of Turkish hospitals was collected. They were processed by the neural networks-based model. The most important human factors determining the business performance of the hospitals were determined. Recommendations and measures for improving the hospital service were proposed.